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AUSTIN RECOVERY LAB

Direct technical support and warranty service

Operating Monday through Friday, 9am to 6pm CT. Verified response times under one business day from our Austin engineering facility.

DIRECT INTAKE

Submit a support ticket or spec inquiry

Our Austin-based support team answers order status, tracking, and 2-year warranty claims directly. Reach us via phone at (302) 987-9829 or email info@xcelmfg.space.

OPERATIONAL STANDARDS

Verified service guarantees

24 HR

ticket resolution window

60 DAY

test-drive return protocol

2 YEAR

replacement warranty